Terms & Conditions

1. About these Terms

These Terms apply to your use of Wight Employment Hub. Wight Employment Hub is a trading name of Ellwood Ventures Ltd (company number 17041919), registered in England and Wales.

2. Using the Hub

You must provide accurate information, keep it reasonably up to date, use the Hub lawfully and not impersonate another person, submit misleading information, misuse another person's information or interfere with the service.

3. Our role as an employment agency

Wight Employment Hub provides services for the purpose of finding workers employment with employers and operates as an employment agency for those activities. It does not supply temporary workers who are employed and supplied by the Hub. Employers remain responsible for employment decisions and the employment relationship.

4. Candidate terms

Applications

Candidates apply through the Hub. Employers decide whether to progress candidates. The Hub cannot guarantee an interview, job offer or employment. Individual applications have their own response timeframes and employers are expected to update applications through the Hub.

Candidate responsibilities

• Provide accurate information about yourself, your experience, qualifications and training.
• Keep application information reasonably up to date.
• Provide evidence or authorisations where a vacancy lawfully requires them.
• Use the Hub only for lawful purposes.

Candidate fees

Wight Employment Hub does not charge candidates a fee for finding or trying to find them work.

Candidate AI tools

Candidates may use AI-assisted tools for CVs, cover letters and interview preparation. AI output should be reviewed before use and does not guarantee accuracy, suitability or employment.

5. Employer terms

Vacancy responsibilities

Employers must provide accurate and sufficient information about vacancies, including role, duties, location, hours, pay, requirements, start information and relevant health and safety information. Employers must not use unlawful discriminatory criteria or misleading vacancy information.

Recruitment responsibilities

Candidates apply through the Hub. Employers must review and update applications within the applicable response timeframe. Employers may progress candidates before a vacancy closes. Interview arrangements should include the date, time and location. Candidates can confirm or request a reschedule with a reason.

Hub Recruit

Hub Recruit is included within the £49 Hub Assisted service and is not a separate package. It assesses candidate information against the requirements stated in the vacancy and provides an assessment category, an explanation and requirement-level evidence.

Hub Recruit does not produce scores, percentages, rankings, candidate comparisons, automatic rejection decisions or hiring recommendations. The employer makes the final recruitment decision.

6. Employer services and prices

Employer Managed costs £29 as a one-off service fee. Hub Assisted costs £49 as a one-off service fee. An eligible 30-day vacancy extension costs £10 as a one-off fee. The applicable price is shown before payment.

7. Payment

Payment is required before a vacancy is published. Payments are processed by the payment provider. The Hub does not store full payment-card details.

8. Cancellation

Before payment, the Hub will provide the applicable service description, price and cancellation information. Where a statutory cancellation right applies, it will be honoured.

If you ask us to begin providing the service during a statutory cancellation period, applicable law may allow us to charge for the proportion of the service supplied before cancellation. Where a service has been fully supplied and the legal conditions for loss of a cancellation right have been met, a statutory cancellation right may no longer apply.

Cancellation requests should be made through the Hub's published contact route and should identify the employer account and relevant purchase or vacancy.

9. Refunds

Where a refund is legally due or we agree that a refund is appropriate, it will normally be made using the original payment method. Refund decisions will take account of applicable consumer/business customer rules, the service already supplied and any statutory rights. Payment for a service does not automatically entitle an employer to a refund simply because the vacancy receives no applications or does not result in an interview or hire.

10. No recruitment guarantee

Payment purchases the stated service, not a guaranteed number of applicants, interviews or hires.

11. Complaints

Complaints about the Hub or its services can be made through the published contact route. We will review complaints and respond appropriately. Data protection complaints are handled under the Privacy Policy and applicable data protection law.

12. Data protection

Personal data is handled in accordance with the Privacy Policy. Employers must handle candidate information lawfully, securely and only for legitimate recruitment purposes.

13. Suspension or removal

We may suspend or remove accounts, vacancies or features where reasonably necessary for safety, security, legal compliance, non-payment, fraud, misuse or breach of these Terms.

14. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful. Subject to that, the Hub is not responsible for an employer's hiring decisions, employment relationships or matters outside our reasonable control.

15. Changes

We may update these Terms when the service, law or operating arrangements change. Material changes will be communicated where required.

16. Governing law

These Terms are governed by the law of England and Wales, subject to any mandatory rights you have under applicable law.