Privacy Policy

1. Who we are

Wight Employment Hub is a trading name of Ellwood Ventures Ltd (company number 17041919), registered in England and Wales.

For personal data processed through Wight Employment Hub, Ellwood Ventures Ltd is generally the data controller.

2. Information we collect

• Account and identity information, such as name, email address and account type.
• Candidate profile information, including CV content, cover letters, skills, experience, qualifications, training and application information.
• Employer and organisation information, vacancy information and recruitment activity.
• Interview arrangements, application updates and outcomes.
• Messages and information submitted through Ask Hub and support or escalation features.
• Payment and transaction information for employer services. Full card details are handled by the payment provider and are not stored by Wight Employment Hub.
• Technical, authentication, security and service-use information needed to operate and protect the Hub.

3. How we use personal data

• To create and manage accounts.
• To provide job-search, vacancy, training, application and recruitment services.
• To process and communicate applications, interviews and outcomes.
• To provide AI-assisted features and support.
• To provide Hub Recruit assessments to employers using the £49 Hub Assisted service.
• To process employer payments and eligible vacancy extensions.
• To maintain security, prevent misuse and protect users and the business.
• To meet legal, regulatory and employment-agency record-keeping obligations.

4. Lawful bases

Depending on the activity, we may process personal data because it is necessary to perform a contract or take steps at your request before entering into a contract, because we have a legal obligation, because we have a legitimate interest that is not overridden by your rights, or because you have given consent where consent is required.

5. Candidates and employers

When a candidate applies for a vacancy, relevant application information is shared with the employer responsible for that vacancy. Depending on the information supplied and the vacancy, this can include application information, profile information, CV and cover letter.

Employers are responsible for their own recruitment decisions and for handling candidate information they receive in accordance with applicable law.

Island Network

If you advertise in Island Network, we keep your account email, your confirmations that you are 18+, Isle of Wight based and accept the Island Network terms, and the listing details you choose to publish (including any name, photo, qualifications and links). Your email, phone number and address are never shown publicly. Listings and edits are checked by an automated AI check, and some are reviewed by the Hub. We count listing views.

If you send an enquiry about a Island Network listing, your name, email, optional phone number and message are passed to that advertiser by email and shown in their account, so they can contact you directly. If you report a listing, the Hub keeps your report and any email you give us to look into it.

6. AI-assisted features

Wight Employment Hub uses AI in several parts of the service. AI is used to assist rather than to replace human judgement. AI-generated content or assessments may be inaccurate, incomplete or unsuitable and should be reviewed before being relied upon.

CV AI

Where used, CV AI may process the CV information you provide, including your headline, about section, skills and experience entries, together with information you type or provide through guided questions. AI output is not automatically saved unless you choose to save it.

Cover Letter AI

Where used, Cover Letter AI may process the vacancy information and the information you provide for your letter. If you choose to use your CV, relevant CV information is also processed. Generated output is not automatically saved unless you choose to save it.

Vacancy AI

Vacancy AI may process employer-written vacancy information to suggest or improve vacancy wording. It does not require candidate information.

Interview AI

Interview preparation may process relevant vacancy information, requirements, skills and experience and, where applicable, candidate application information. Employer interview assistance is available as part of Hub Assisted.

Ask Hub

Ask Hub uses relevant Hub context to provide AI-assisted answers. Depending on the user and question, this can include candidate or employer context and recent conversation messages. Ask Hub conversations are stored in the Hub where the feature records them, and escalated conversations may be made available to the Hub team.

Hub Recruit

Hub Recruit is included in the £49 Hub Assisted service. It uses vacancy requirements and relevant candidate application information, which may include the application, profile information, CV and cover letter, to produce an assessment for the employer.

The assessment provides one category — Strong match, Potential match, or Doesn't appear to meet the stated requirements — together with an explanation and evidence against individual vacancy requirements.

Hub Recruit does not produce scores, percentages, rankings, candidate comparisons, automatic rejection decisions or hiring recommendations. The employer makes the final decision about whether to progress, interview or employ a candidate.

Hub Recruit is not intended to assess protected characteristics, personality or character.

7. AI providers and where information goes

AI requests from Wight Employment Hub are sent from the Hub's server-side application through the Lovable AI Gateway to the AI model provider used for the relevant feature. The current application uses OpenAI models through this gateway. Information required to generate the requested AI response is therefore transmitted to these services.

Some service providers used by the Hub may process personal data outside the United Kingdom. The Hub does not represent that personal data is processed only within the UK. Where UK data protection law requires safeguards for an international transfer, an applicable lawful transfer mechanism and appropriate safeguards will be used.

AI provider retention, training and human-review arrangements can depend on the provider and service configuration. We do not make a blanket promise that all AI inputs are never retained or used for provider purposes beyond the immediate response unless the applicable provider terms and configuration support that statement.

8. Automated decision-making and human involvement

The Hub does not use Hub Recruit to make a final recruitment decision solely by automated means. The AI assessment is provided to the employer, who remains responsible for deciding whether to progress a candidate.

Where applicable data-protection law gives you rights concerning automated decision-making or profiling, you can exercise those rights through the contact route described below.

9. Special-category information

Please do not provide unnecessary health, political, religious, sexual-orientation or other special-category information in your profile, application or AI prompts. Employers must not use the Hub to discriminate unlawfully.

10. Sharing

• Employers responsible for vacancies you apply for.
• Service providers supporting hosting, authentication, storage, email, AI processing and payments.
• Professional advisers, regulators, law-enforcement bodies or other recipients where required or permitted by law.

11. Retention

We retain personal data for as long as reasonably necessary for the purpose for which it was collected, legal and regulatory obligations, security, dispute resolution and applicable employment-agency record-keeping requirements. Recruitment records are retained in accordance with our internal retention schedule.

12. Your rights

Depending on the circumstances, you may have rights to access, correct, delete or restrict processing, object to processing, data portability, and rights relating to automated decision-making. These rights are subject to legal conditions and exemptions.

13. Data protection complaints

You can raise a data protection complaint through the Hub's published contact route. We will acknowledge a data protection complaint within 30 days and investigate and communicate the outcome without undue delay, in accordance with applicable law. You may also complain to the Information Commissioner's Office.

14. Security

We use authentication, access controls, database permissions, private storage, signed access to protected files and other technical and organisational measures designed to protect personal data. No internet service can guarantee absolute security.

15. Cookies and browser storage

The Hub uses necessary cookies and browser storage for functions such as authentication, preferences, guest AI limits and unsaved drafts. Payment-provider technologies may be used on payment pages.

16. Changes

We may update this Privacy Policy when our services, processing arrangements or legal obligations change. The version date at the beginning of the policy will be updated when material changes are made.

17. Contact

Privacy questions, data protection requests and complaints can be made through the contact details published on Wight Employment Hub.